FREQUENTLY ASKED QUESTIONS
If your order has a status of “Pending Age Verification” it means that we haven’t yet verified your age through our system. It does not mean there is an issue with your order, more likely that it is still waiting to be processed. We carry out checks at various times throughout our working day. Orders places on non working days won’t be verified until the next working day.
If we cannot verify you using the details you provided, we will contact you and ask for correct details in order for us to verify your age.
If you make a purchase from www.multivape.co.uk we need to conduct an ID check to verify your age. This is because the United Kingdom have introduced a law that prohibits the sale of e-cigarettes and e-liquids containing nicotine to anyone under the age of 18.
Change an order
Your order can only be changed whilst it has a status of “Processing”. If your order has a status of “Awaiting Dispatch” or ” Completed” we can no longer amend it.
Cancel an order that we haven’t processed
If we haven’t yet processed your order and sent it for dispatch, you can cancel your order online by going to My Account > Orders. If your order is still processing you will see a cancel button next to your order, click this and the order will be cancelled.
Cancel an order that we have already processed
If you can’t see the cancel button next to your order in the My Account > Orders section then we have processed the order. If the order hasn’t been marked as completed we can cancel this manually for you. Please call us on 0845 226 8584 (Calls cost 7p per minute plus your phone company’s access charge) to cancel a processed order.
|Monday||8am – 5pm|
|Tuesday||8am – 5pm|
|Wednesday||8am – 5pm|
|Thursday||8am – 5pm|
|Friday||8am – 5pm|
If there is a product listed on our site that is out of stock, we are likely to replace stock very shortly. If you would like to know an ETA for the resupply, please contact us. If a product has been discontinued it will be listed as discontinued.
We offer shipping to the UK, Guernsey, Jersey & Isle of Man.
If you require an order to be sent internationally, we don’t offer this facility. Please order to the UK and send internationally at your convenience.
CONTACT US FOR ANY QUESTIONS
Please ensure you have read through our FAQs before contacting us – you may well find the answer you are looking for before sending a message.
You can view the full list of FAQs here