Answers to common questions which might help:

FREQUENTLY ASKED QUESTIONS

If your order has a status of “Pending Age Verification” it means that we haven’t yet verified your age through our system. It does not mean there is an issue with your order, more likely that it is still waiting to be processed. We carry out checks at various times throughout our working day. Orders places on non working days won’t be verified until the next working day.

If we cannot verify you using the details you provided, we will contact you and ask for correct details in order for us to verify your age.

Monday8am – 5pm
Tuesday8am – 5pm
Wednesday8am – 5pm
Thursday8am – 5pm
Friday8am – 5pm
SaturdayCLOSED
SundayCLOSED
Bank HolidaysCLOSED

We try to ensure that you receive the same design of product that is pictured on the website, occasionally we may upgrade our packaging and if we have remaining stock you could be sent the previous design. This generally only applies to e-liquids.

Rest assured that if this happens, this is purely cosmetic and the actual product will be the same high quality as any in our range.

If you have received any damaged, faulty or incorrect product please let us know as soon as possible. You can either send us an email on our contact us page or call us on 0845 226 8584 (Calls cost 7p per minute plus your phone company’s access charge).

If there is a product listed on our site that is out of stock, we are likely to replace stock very shortly. If you would like to know an ETA for the resupply, please contact us. If a product has been discontinued it will be listed as discontinued.

We offer shipping to the UK, Guernsey, Jersey & Isle of Man.

If you require an order to be sent internationally, we don’t offer this facility. Please order to the UK and send internationally at your convenience.

Please call us on 0845 226 8584 (Calls cost 7p per minute plus your phone company’s access charge).

Still need help? Use the form below to contact us:

CONTACT US FOR ANY QUESTIONS