New to multiVAPE? Any questions you need answering?
Browse through our FAQs to find the information you are looking for. From the basics about multiVAPE to more technical questions, we have answered all the most common questions to help you enjoy your vaping experience. If there is anything we haven’t covered, please contact us.
If you make a purchase from www.multivape.co.uk we need to conduct an ID check to verify your age. This is because the United Kingdom have introduced a law that prohibits the sale of e-cigarettes and e-liquids containing nicotine to anyone under the age of 18.
If your order has a status of “Pending Age Verification” it means that we haven’t yet verified your age through our system. It does not mean there is an issue with your order, more likely that it is still waiting to be processed. We carry out checks at various times throughout our working day. Orders places on non working days won’t be verified until the next working day.
If we cannot verify you using the details you provided, we will contact you and ask for correct details in order for us to verify your age.
We offer a choice of delivery services with varying charges. You can see these options and the corresponding charges in the shopping basket or in the checkout. you can also view our delivery information page.
We use Royal Mail to deliver your goods and have three services available to choose from when placing your order.
Tracked 24 – No signature required. You will receive your order within 1 working day.
Tracked 48 – No signature required. You will receive your order within 2 working days.
Saturday – Signature required: Delivery will be made before 1pm.
Free delivery – If you cart total is enough to qualify for free shipping, we will deliver your goods using the tracked 48 service. You can upgrade to next day delivery (Tracked 24) for a small fee if you qualify for free shipping.
If you place your order before 4pm on a working day (exclusive of bank holidays), we will dispatch your order on the same day provided your items are in stock. Any orders placed after the 3pm cut off will be dispatched the next working day.
When you order has been placed it will be ready for processing by the MV team. We dispatch orders at various times throughout the day. You will be notified of any changes to your order status by email and we dispatch all in stock orders the same working day if placed before 3pm.
Your PDF invoice will be attached to an email confirming completion of your order. This is automatically generated when your order has been dispatched and marked as completed.
Change an order
If you need to change your order we will cancel your order and place a new order. Your order can only be changed whilst it has a status of “Processing”. If your order has a status of “Awaiting Dispatch” or ” Completed” we can no longer amend it.
Cancel an order that we haven’t processed
If we haven’t yet processed your order and sent it for dispatch, you can cancel your order online by going to My Account > Orders. If your order is still processing you will see a cancel button next to your order, click this and the order will be cancelled.
Cancel an order that we have already processed
If you can’t see the cancel button next to your order in the My Account > Orders section then we have processed the order. If the order hasn’t been marked as dispatched we can cancel this manually for you. Please call us on 0845 226 8584 (Calls cost 7p per minute plus your phone company’s access charge) to cancel a processed order.
We try to ensure that you receive the same design of product that is pictured on the website, occasionally we may upgrade our packaging and if we have remaining stock you could be sent the previous design. This generally only applies to e-liquids.
Rest assured that if this happens, this is purely cosmetic and the actual product will be the same high quality as any in our range.
A Mod is a term given to a Modified e-cigarette, from its humble beginnings looking like a traditional cigarette to where we are today with high power mods made from exotic woods, carbon fibre,stainless steel or billet aluminium.
Here at MV we have a focus on quality to bring premium products at an affordable price. Our products are rigorously tested to meet all regulations and all applicable products are TPD & CLP compliant.
The MV range of liquids and hardware are manufactured with carefully selected partners with ease and quality in mind for our customers. All our liquids are manufactured within the UK from the highest quality products currently available on the market.
If you choose an MV device or product, you can be confident that you are buying quality from the UK.
Vaping kits are e-cigarettes. These are battery-powered devices that convert liquid nicotine into a mist, or vapour, that the user inhales. Here are just a few benefits compared to smoking traditional cigarettes:
- There’s no fire,
- No ash
- No smell.
- No TAR.
- E-cigarettes do not contain all of the harmful chemicals associated with smoking tobacco cigarettes, such as carbon monoxide and TAR (Tobacco Aerosol Residue)
It can be that the coil has come to the end of its life and simply needs replacing.
It could also be that the coil is dry due to lack of liquid or the coil has not been primed properly. To solve this problem, put your thumb and forefinger over the two small holes above the button and gently suck on the mouthpiece, not so hard as to draw up any liquid. This will draw your liquid from the reservoir in to the coil chamber. Please bear in mind that in extreme cases, the organic cotton within the coil can be scorched, if this is the case the coil and liquid will need to be replaced to remove the scorched taste from your liquid.
It may be that the clearomizer tank has been overfilled. Remember, you only need enough liquid to cover the coil.
Never remove the mouthpiece before filling. Take care not to pour the liquid in the central column and not to cross-thread the tank and base when refitting.
Avoid leaving e-liquids in a clearomizer that is not being used for a prolonged period of time.
Don’t leave your clearomiser in direct sunlight or anywhere overly warm, such as a car on a hot day as this can effect the viscosity of your liquid, which in turn floods the coil and can in extreme cases empty your clearomiser.
This depends on the type of device you have.
Our Sabre device is a bottom fill device. Refilling the multiVAPE Sabre is very simple, just follow these steps:
- Turn the tank/clearomizer upside down
- Unscrew the tank/clearomizer base
- Pour the e-liquid in to the reservoir to just below the top of the metal shaft in the middle (carefully avoiding pouring liquid into the inner shaft) and then refit the metal base
- Refit to the battery
Our Sabre Nuvo device is a top fill device. Refilling the multiVAPE Sabre Nuvo is very simple, just follow these steps:
- Unscrew the top of the tank/clearomizer
- Pour the e-liquid in to the reservoir holes on either side of the tank (carefully avoiding pouring liquid into the inner shaft)
- Refit the metal top
It is important to multiVAPE as a market leader, that we can control the production and quality of all our multiVAPE products to ensure that we maintain the highest standards. Our e-liquids are blended by a British manufacturer.
At multiVAPE, we believe in offering our users choice which is why we have a growing number of flavours, brands, strengths and VG/PG options in our range of e-liquid products.
We use only pharmaceutical-grade ingredients which are manufactured in laboratory conditions.
For the full list of products please check out our premium e-liquids.
Our E-liquid bottles are designed to make sure they are as safe as possible. Our bottles are equipped with a safety mechanism to ensure child resistance and tamper evidence. To open it simply squeeze the sides of the cap, push down and turn the cap anti-clockwise.
How long your e-liquid lasts depends entirely on the user, frequency of use, bottle size and power output of device. Average use is around one to two 10ml bottles per week but again, this depends on the factors listed above.
Flavours vary from batch-to-batch so bear this in mind when ordering new e-liquids. The cooler the liquid, the thicker it gets so store the liquid in a warmer place if it seems too thick.
Avoid getting liquid in the central column which can cause a bubbling sensation and will affect your experience. For optimal performance it is also advisable not to leave your device or liquid bottle in direct sunlight as this can in some cases darken the liquid and may also have a noticeable effect on flavour.
Firstly all MV bottles are all the same colour, the colour difference in our e-liquids is usually down to the age of the liquid, ingredients used and a process known in the trade as steeping.
This is naturally occurring and mainly takes place over the 1st month from being freshly mixed when the liquid is almost clear, so on your last order you may have had a few bottles from one delivery that may be a couple of months old and the rest from a new delivery that may be days or weeks old.
As an example, our Vanilla Sky E-Liquid is clear when green (freshly mixed) with a slight yellow tint but after 21-28 days it changes colour and goes to a rich amber colour.
Menthol Blue is totally clear when new and after 21-28 days it goes a light-yellow colour.
Tobacco Leaf is again totally clear and after 21-28 days it has a light pink hue to it.
Nicotine strength also has an impact, the higher the nicotine level the faster the liquid changes colour and darker the liquid goes.
One other aspect to consider is the age of your coil as this can have a big impact not only the flavour of your liquid but also the colour. As the natural sugars start to build up on the coil, over time they go dark and the dark colour will eventually leach back into the tank. We would recommend replacing the coil before this starts to happen, or as you notice a drop in performance. If you need to replace your coil please see our range of coils in our shop.
If you require any further info on this subject please contact us.
When fitting a new coil you can put 4 or 5 drops of liquid on sides of the coil (if there are holes) and also in the top hole once fitted in to the base of the device (this is known as priming the coil).
The Sabre & Sabre Nuvo Coils contain organic cotton used as a wick, so if the fire button is pressed before natural wicking has occurred this can damage the wick and cause flooding of the coil, as well as poor taste & performance.
Remember that disposing of the coil should be a last resort.
Before replacing the coil, it is worth checking if there are any connection problems. Check the Sabre battery is turned on and look out for any light flashes (on the Sabre Kit) or error messages (Sabre Nuvo) – these can occur due to a flat battery or fault such as a poor connection.
Simply unscrewing the coil, giving it and the connection a wipe, then screwing it back in can often resolve things. If this does not resolve the problem and there are no errors, you may need to replace the coil.
If you are still having issues with you multiVAPE device, please contact us.
The honest answer is that it varies.
Some will last as long as a month while some will last only a day or two in our kits, it’s totally down to the quality of the coil, the type of e-liquid you use (sweetened e-liquids will wear out your coil a lot quicker) and of course how much it is used.
We include a coil in our devices to ensure you are able to enjoy your multiVAPE device for as long as possible before you will need a replacement.
This varies depending on the device you are using.
For our Sabre kit:
- Detach the base from the tank/clearomizer
- Turn the coil anticlockwise to unscrew and remove
- Insert the replacement coil turning clockwise
- Reattach the base to the tank clearomizer tank
- Prime the coil before using
For our Sabre Nuvo kit:
- Hold upside down and unscrew the base of the tank
- Turn the coil anticlockwise to unscrew and remove
- Insert the replacement coil turning clockwise
- Reattach the base to the clearomizer tank